Refunds and exchanges

1. Please be aware that all purchases are considered final, and we are unable to accommodate any requests for refunds, returns, or exchanges. The well-being and safety of our valued customers are of utmost importance to us, and it is our priority to guarantee that our products are only sold in new and unused condition. In light of this hygiene concern, we are unable to accept returns, offer refunds, or facilitate exchanges for any of our merchandise.

Additionally, our shipping team diligently conducts a comprehensive assessment of our products to ensure their quality and accuracy before dispatch. We take great pride in providing our customers with competitively priced jewellery and other accessories, along with affordable shipping rates within South Africa. However, due to the costs associated with our products and shipping, we regretfully cannot entertain refund or return requests. We kindly advise our customers to carefully consider their purchases before finalizing their orders. 

 

2.We kindly ask our valued customers to exercise caution and take necessary measures to ensure the proper care of our jewellery. We recommend avoiding rough handling, as well as exposure to harsh chemicals that could potentially damage the pieces. It is important to refrain from applying excessive force or pressure on the jewelry to prevent any accidental damage.

When not in use, we strongly advise storing the jewellery in a secure and suitable manner. This helps protect the pieces from potential scratches, entanglement, or any other form of damage that may occur if they are left exposed or improperly stored.

3. By handling our jewelry with care and following these precautionary guidelines, you can help maintain their beauty and prolong their lifespan. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

If you have any further questions or require assistance, please do not hesitate to contact us.