Shipping and delivery

1. Shipping options 

Please note processing time is 2-5 days from the order date.

We ship deliveries on weekends only (Saturday and Sunday mornings) however for rush orders please email lovelucyshop1@gmail.com along with your order number to expedite :)

1.1 The courier delivery to door R70

Door to door shipping service. Please be accuurate with delivery address.

Lead time 1-3 Business Days from shipping date 

Track delivery here: https://portal.thecourierguy.co.za/track

2. We kindly request your understanding that it may take a minimum of 2-5 business days (excluding weekends and public holidays) for your order to be processed and prepared for shipping. During periods of high volumes, particularly around holidays, paydays, and online sales, there may be delays in order packing time. Please be assured that we are a dedicated team of individuals who handle each order with care and work diligently to fulfil them as quickly as possible. If you have recently placed an order, we kindly ask for your patience while we process it.

3. Kindly note once your order has been placed online, we are unable to make amendments to product, customer, or delivery details. 

4. Business days refer to weekdays and do not encompass weekends or public holidays. It is important to note that shipping services are not available on weekends or public holidays.

Please be aware that various factors can impact shipping times, such as traffic, construction, major roadblocks and detours, and accidents. Additionally, all shipments are susceptible to delays caused by failed delivery attempts, high volumes of shipments (particularly during holiday and peak sale periods like Black Friday and Christmas), national strikes, or vehicle issues. These factors can contribute to delays in the delivery of your package.

5. Free shipping on orders R750 or more use code FREESHIP at checkout

6. We kindly request your understanding that the courier company consists of dedicated individuals who handle shipments manually. In the event of any shipping-related concerns or problems, we recommend reaching out directly to the courier company's customer service. They are best equipped to assist you with any issues that may arise during the shipping process.